The mission of McMillin & Associates is to always help companies achieve tangible results - geared directly toward the company's strategic plan - that make a real difference in their operation.
McMillin & Associates works with many of the top financial-services companies in the world. These companies are very successful. They recognize, however, that they need an outside resource, from time to time, to help their leadership teams move to the next level of performance. These companies are eager to have their leadership better meet the challenges of day-to-day business, including embarking on new projects, introducing or expanding a service, or navigating a reorganization.
This case study is a composite of some of the major international financial-service companies who sought assistance from McMillin & Associates.
Within each company’s culture, people bring different levels of experience, skills, behaviors, priorities and communications styles, making it challenging to achieve effective results. These variables have a direct impact on building productive work relationships, establishing and measuring priorities, clarifying expectations, goal setting and teamwork, among others.
Facing such issues, these major international services-firms contacted McMillin & Associates to help their companies solidify effective working relationships and lay the groundwork for positive interaction among new teams. As is their trademark, McMillin & Associates responded to each company’s situation with the customized approach and tools best suited for their needs, which include:
360° feedback process
Qualitative strategic planning
Work preference assessment
Team Management Profiles
Team Performance Profiles
The McMillin team worked with cross-functional teams throughout these organizations, including executive leadership teams, senior management, sales representatives, human resources departments and off-site associates. Helping individuals understand themselves and their colleagues is vital to enhancing personal interaction. In most cases, people value the opportunity to recognize and appreciate their own strengths and weaknesses. McMillin & Associates achieved this by conducting individual 360° evaluations to assess individual management styles. This is a powerful tool that provides valuable personal insights. Once the evaluations were completed, the McMillin team facilitated individuals to create their own professional development plans. The next step was motivating and coaching each of them toward fulfilling their plans. McMillin & Associates then worked closely with each person to monitor their progress. In addition to a series of one-on-one coaching, McMillin & Associates conducted team-building workshops and seminars. These gatherings were geared toward planting the seeds for – and growing – individual honesty and trust. As part of the coaching process, McMillin & Associates also acted as a resource to contact, if needed, for counsel on handling a specific situation.
These international firms praised the McMillin team for taking time to learn the complexities and needs of their company. They especially appreciated the direct, honest feedback and reported positive developmental growth in themselves and their colleagues. The result, they said, was stronger teams, smoother interactions, and fewer conflicts, which was something they couldn’t have achieved on their own.
Without exception, these financial-services clients praised the work McMillin & Associates did to help their leadership learn and succeed, both as individuals and as teams.